Frequently Asked Questions

Everything you need to know — simply explained.

Orders & Delivery

Where do you ship from?
We dispatch all orders from our UK, Spain or Netherlands fulfilment centres, depending on your location. This allows us to deliver as quickly and efficiently as possible.

How long does delivery take?
UK orders typically arrive within 3–5 working days, or next day if you select express delivery.
European orders usually arrive within 3–7 working days.
International orders typically arrive within 10 working days after dispatch.

Do you offer free shipping?
Yes. All subscriptions include free standard delivery. As well as offers.

Subscriptions

How do subscriptions work?
Subscriptions are designed to make things easy. Your order is delivered automatically at your chosen frequency, so you never have to reorder.

Can I cancel or change my subscription?
Yes — you’re in full control. You can pause, change, or cancel your subscription at any time.

Is there a minimum commitment?
No. There are no long-term commitments or hidden conditions.

Products

How should I take your products?
Each product comes with clear instructions on the label. For best results, we recommend taking it consistently as part of your daily routine.

When will I start noticing results?
This can vary depending on the individual. Most people begin to notice changes within a few weeks of consistent use.

Are your products suitable for everyone?
Our products are designed for general wellbeing. If you are pregnant, breastfeeding, or have a medical condition, we recommend consulting a healthcare professional before use.

Returns & Support

Can I return my order?
If there’s an issue with your order, please contact us and we’ll make it right. We review each case individually to ensure a fair outcome.

What if my order arrives damaged or incorrect?
Please get in touch with our support team as soon as possible, and we’ll resolve it quickly for you.

Need help?

If you have a question that isn’t covered here, our support team is always available.

support@glyra.com